Trouble Shooting PC/SMS/DC

GENERAL SUMMARY:

Provide centralized IT Help Desk support to users of Team computer, network, and IT applications company-wide.

ESSENTIAL JOB FUNCTIONS:

• Provide telephone, email and in-person computer technician support to Team internal users via hands-on or remote connection approach.
• Perform analysis and achieve resolution of IT trouble, service, and support needs.
• Document user trouble and service support requests, actions performed, and resolution in an electronic ticketing system.
• Assist with the performance of technical tasks associated with user system projects.
• Conduct general administration and hardcopy material filing and retrieving upon request.

MINIMUM QUALIFICATIONS

• Requires a High school diploma or equivalent, Associates degree preferred;
• Minimum of one (1) year experience delivering intermediate to advanced end-user system support in a Help Desk Technician role;
• Touch type, 35 WPM or more;
• Must possess intermediate knowledge and prior use of Microsoft Office (Word, Excel, PowerPoint), Microsoft email (Outlook);
• Previous customer service experience preferred;
• Minimum of One (1) year experience with user desktop and laptop computers as well as wide-area-network and local-area-networks is a plus;
• Previous experience with general domain administration, and use of select Altiris incident and asset management modules is preferred;
• Must have intermediate to advanced trouble analysis and resolution skills of end-user systems

PHYSICAL REQUIREMENTS:

• Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively;
• Ability to sit for prolonged periods of time with or without reasonable accommodation.
• Sufficient vision or other powers of observation, with or without reasonable accommodations, which permits employee to investigations;
• Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties;
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations

Email your resume to hr@integratedsns.com