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About

Integrated Solutions and Services was founded by Jack Stine in 2007 with the goal of providing affordable computer repair to residents and small businesses in Central California.
Jack recognized that technology improves storage capacity, reduces memory latency, and increases processing speeds. The driving question was “What do you do when your computer isn’t working properly?” Integrated Solutions and Services is the answer.

In Sept 2009, the company added System Maintenance Support to our services. Systems Maintenance Support includes individualized Service Level Agreement (SLA) contracts that are tailored to meet the needs of our clients. System Maintenance Agreement enrollment fees may be paid annually or monthly. This service works like an insurance policy for your computer. We stock a wide variety of systems repair modules that allow us to provide the best customer service in the industry. This reduces our client’s downtime due to computer problems and helps reduce loss of revenue.
Integrated Solutions and Services offers various service levels (fees vary based on plan choice).

Gold Support provides the customer with available service 7 days a week, 24 hours a day, 365 days a year with a 4 hour response time.

Silver Support provides the customer with available service 5 business days a week , 13 hours a day with a 4 hour response time not including weekends or holidays.

Bronze support provides service for next business day, no weekends or holidays. A rate for Time and Material (T&M) has been established for contract customers and non-contractual customers to provide service outside of their SLA.

In Addition, Integrated Solutions and Services provides server and storage array installation, configuration changes, relocation, and deinstallation and recycling of computers, printers and parts. Integrated Solutions and Services has partnered with other companies to provide VMware sales and services, remote software and phone support, network infrastructure planning, installation, and support, hardware support in areas not covered by Integrated Solutions and Services, and specialized obsolete equipment repair and fabrication.

Our Website Development and Design team understand that marketing and advertising are vital in today’s market. Integrated Solutions and Services will show you how an effective website can increase your business. Let our team of developers design a website to attract more customers to you and your business.

It is our belief that, as technology evolves, we must be ready to meet those evolutionary challenges. We continue to train our staff on all up-to-the-minute changes that are taking place in the field of technology. If we are prepared for the technology of the future we will grow together and secure a better environment for our children and our country.

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